From a company's perspective it is important that you have a clear, specific vision on your Employee Experience. What is the purpose of an Employee Experience program? Is it primarily beneficial for your company, or for your employees, or for your external company image? What are the main goals of your Employee Experience? Build and communicate an employee experience strategy, as part of your overall company's strategy.

Winning company's mentality
Top management shows 100% commitment and understanding of the importance of EX, and is willing to invest in EX

It is good to have a clear visibility of the EX business benefits and the EX strategy map. Clarifying the EX objectives in the perspectives of Financial, Customer, Internal Processes and Operational Capacity, gives your company a better understanding where EX investments should take place.

Winning company's mentality
Top management sets clear EX objectives, takes decisions on the required EX investments and is aware of the value of the expected strategic outcomes

Employee Experience has a broad scope, covering topics related to HR, IT, Facilities and Communications. To bring everyone on the same page, visualize Employee Experience by means of an EX-model, meeting the characteristics of your organization. For the foundation of your own unique EX Model you can use our topEX™ Model.

Winning company's mentality
A company working with their unique EX model, used as operating model for management, implementation, communication, measurement, business planning and structuring

After defining all the specific elements of your company's Employee Experience (as part of your EX Model). you need the detailed content of each element. These are the guidelines and/or policies of your company. These guidelines and policies will present your full Employee Experience story. Management and employees will appreciate the clarification of Employee Experience, and it makes them proud.

Winning company's mentality
A company that has created their content of each specific EX element. The collection of content articles is the company's EX Story, and will be used for internal and external communication.

For implementing EX that is effective and efficient, structures are essential. You need to have some processes in place to drive Employee Experience. Specific tasks should be part of (current) roles in the organization. A governance related to EX is important for decision-making and steering the direction of your company's Employee Experience.

Winning company's mentality
A company that has structured EX in such a way that it is a valuable, common part of the business operations at strategic, tactical and operational level.

The best way to drive your Employee Experience is by means of a structered, agile program/project approach. New EX solutions will be implemented, and EX activities executed. By means of program & change leadership, a continuous delivery is assured, and EX benefits are managed. Good cooperation between HR, IT, Facilities, Communications and business people are essential in this.

Winning company's mentality
A company that has an integral EX program in place, branded by a unique identity, with strong change management and lots of communication towards management and employees

An employee journey is a story about understanding your employees, how they work and behave in every step of their workprocesses, from onboarding to job execution, career development and offboarding. It is the voice of your employees, and a great way to address the most important improvement areas to lift-up your Employee Experience. For the foundation of employee journey mapping, you can use our topEX™ Model.

Winning company's mentality
A company that invests time and money in creating employee journeys, involving employees and listen to them to find and implement the most valubale EX solutions

The more your company involves your employees in Employee Experience, the higher your employee satisfaction will be. This bottom-up approach can be organized and empowered. Give your employees the possibility to take their own responsibility in creating their Employee Experience. Talk with your employees, and listen empathically. Facilitate them with things that are important to them.

Winning company's mentality
A company that strives for high involvement of their employees, in finding activities and solutions for a better Employee Experience

Employee Experience needs to be measured. Measurement is more than a yearly employee satisfaction survey. It is a way to collect feedback from your employees about their experience. This can be done at a strategic, tactical and operational level. Finding the most valuable areas, our topEX™ Model can be of great help. Designing the right measurement structures and solutions will boost your company's EX.

Winning company's mentality
A company that is improving their Employee Experience in a broad perspective, supported by effective yearly, project and day-to-day measurements

It is importantant to process Employee Experience related data, to increased productivity of employees, clarifying benefits and profits, facilitate better decision-making, and make the EX insights more accurate and reliable. The trend is finding new ways to collect and combine valuable EX data. Machine learning will further increase the quality of insights. Data analytics can be done by means of input from various technical sources and behavior of employees.

Winning company's mentality
A company that is willing to invest in EX data collection, and integrate the data analytics results in their overall Employee Experience governance

Interested in our topEX™ Framework?

We can help any Company, from large Enterprises to SMB, no matter the size, to drive the Employee Experience by means of our topEX™ Model. We love to present the model to you.

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